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Ushaw Moor mum in a spin over washing problems – Sunday Sun

 

BUSY wife and mum Judith Kemp was in a spin when her washing machine stopped working.

The appliance from Comet broke down and a circuit board was replaced. Then it broke down again after just one wash and this time a motor was replaced.

And how many washes did it last this time? Go on, take a guess, and if you said “one” you would be right.

Judith, of Ushaw Moor, County Durham, said: “I have a disabled daughter and a husband who needs a clean uniform every day, so I really need a reliable washer.

“Arrangements were made for engineers to come but they cancelled because they did not have the parts.”

I passed the complaint to Comet and waited to see what would happen.

Spokeswoman Rachel Dunachie told me: “Comet’s highest priority is customer service and we were very sorry to hear about Mrs Kemp’s difficulties.

“Our engineer attended Mrs Kemp’s home and identified several problems, but none with the washing machine itself. The water pressure at her property was extremely low and the machine’s waste outlet had been fitted incorrectly by an independent technician – which our engineer was able to fix.

“He then stayed with Mrs Kemp and watched a full cycle complete to ensure there were no further problems.”

Judith said an adjustment was made to the machine to compensate for the low water pressure.

Comet also sent a gift voucher as a gesture of goodwill.

via Ushaw Moor mum in a spin over washing problems – Sunday Sun.

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